Academic Advisor II

Posted: 09/12/2024

Montana State University Billings is a preferred employer in the region-WE WANT YOU!
The following are reasons why you should join our team:
  • Work-life balance
  • Holidays-10 paid holidays per year and 1 Floating Holiday
  • Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
  • Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status.
  • Employee and Dependent Tuition Waiver
  • Opportunities to engage in professional development opportunities
  • Committed to employee wellness and access to a robust Employee Assistance Program
  • Medical Benefits that are robust and affordable
  • Visit MUS Benefits to learn more about our benefit package including
    • Medical, Vision, and Dental
    • Life Insurance and Long Term Disability are incorporated into our benefits
    • Learn more about our retirement benefits at MUS Retirement
  • Opportunities for career growth and a variety of career paths
  • Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
  • Beautiful campus environment that features our MSUB Mile walking path
The Advising Center assists students in understanding academic requirements and enabling them to complete their program requirements as efficiently as possible. Advisors are responsible for promoting student success through accurate and responsible advisement in the areas of academics, registration, persistence, and the student experience. Advisors are responsible for building a supportive environment that assists students in achieving their educational goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues. Advisors work closely with other university support teams to ensure that student inquiries are addressed in a timely and efficient manner. Advisors are proactive in contacting students on a regular basis and guiding students as they progress toward their educational goals.

This position meets individually with students to assist with items such as, but not limited: course registration, transcripts/credential evaluation, and creating plans of study. This position interprets placements scores and multiple measures to place students in appropriate level courses. Advisors recommend appropriate courses and course load based on students’ academic ability, personal obligations, and career goals. This position must be able to utilize student information systems and other electronic tools (degree audit, appointment scheduling etc.) to effectively assist students. Advisors support students with setting goals and connecting desired outcomes with current activities, time management, and developing critical thinking skills. Advisors will advise and provide outreach to students on academic probation and advise and provide outreach to students who receive a D/F/W/I in previous semester course(s). Academic Advisors will coach students to explore alternatives to overcome barriers to persistence or graduation and make appropriate resource referrals when necessary.

Academic Advisors must maintain familiarity with academic programs. They must be current on policies and procedures including institutional policies, federal, and state regulations. Advisors are expected to maintain accurate and detailed advising notes in appropriate electronic and paper-based systems; track advisees’ performance during and at the end of each semester; maintain records and permanent file for current and previous students in accordance with the Family Educational Rights and Privacy Act (FERPA); and maintain and update Degree Works degree audit information.

The position must be able to communicate with students in person and/or by email, mail, phone, web conferencing, and text messaging. Academic Advisors will assist in promoting student self-service tools during advising interactions. They must be able to understand how diversity, differences, and institutional/social barriers influence the student experience to effectively practice inclusive advising strategies for all students. Academic Advisors participate and assist during all orientation programs and other enrollment related events. Academic Advisors are expected to communicate in a professional manner with department faculty, university administrators, staff, students, and campus visitors.

PHYSICAL DEMANDS:
  • Sitting
  • Working in front of computer most of day (hearing, seeing, reading, analyzing)
  • Typing
  • Notetaking
  • Multitasking
  • Student (customer) interactions
  • Verbal and written communication
Education Required:
  • Bachelor’s degree
Experience Required:
  • Experience in one or more of the following: advising, orientation, retention, or mentoring roles
  • Knowledge of the typical problems encountered by undergraduate students in selecting a course of study and in successfully preparing a plan of study to prepare for entry into a degree program
  • Demonstrated ability to establish and maintain effective working relationships
  • Demonstrated ability to organize a wide range of complex tasks and attention to detail
  • Excellent written and oral communication skills
  • Demonstrated exceptional interpersonal, communication, and problem-solving skills
  • Ability to maintain familiarity with academic programs
  • Understand diversity, differences, and institutional/social barriers that influence the student experience
Experience Preferred:
  • Ability to work independently as well as function as part of a team
  • Experience working with new students
  • Knowledge of student development theory
Applicants will be reviewed and interviewed on an ongoing basis after the screening date. The screening date begins 10 calendar days after a position is posted on the employment website.

Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.


Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.

MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm

TO APPLY: https://employment.msubillings.edu/postings/7181