Experience: Two years of similar or related experience, including preparatory positions. Cash handling and customer service experience is strongly preferred.

Education/Certifications/Licenses: High school degree or GED is required.

Major Duties and Responsibilities

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc.
• Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, and adequate supplies in teller station.
• Knowledge of products and services and educate customers on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings.
• Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc.
• Adherence to internal controls, operational procedures, and risk management policies. Adhere to security protocols for robbery, fraud, opening/closing process, cash controls, and teller procedures.
• Responsible for Vault Daily Balancing and ordering/shipping of money for branch.
• Perform hands on teller training with new hires.
• Maintain ATM balancing, order money for ATM and vault, and make entries to related ledgers accurately and timely.
• Provide Exceptional Customer Service
• Regular and reliable attendance.
• Performs other duties and responsibilities as assigned.