The Residence Hall Night Security staff member is responsible for maintaining the safety, security, and overall operations of the residence halls during overnight hours. This role serves as the primary point of contact and support for students, guests, and university personnel during the night shift (8pm – 4am / Tuesday – Saturday), ensuring a secure and well-managed residential environment.

Duties and Responsibilities:

1. Building Safety and Security

Maintain a secure environment within residence halls and surrounding areas.

Monitor security cameras and conduct regular checking of facilities and parking areas.

Provide oversight of residence hall lobbies and entrance points, ensuring proper access control.

Including proper check-in and checkout procedures for all residents and guests

Identify and respond/report to safety concerns and policy violations.

Ability to work from either desk as assigned by Associate Dean – based on need and occupancy.

2. Residence Hall Emergency Situations

Respond/report effectively to emergencies, including medical, safety, and crisis situations.

Assess situations and determine appropriate action, including contacting emergency personnel and OCP (Housing On Call Professional) when necessary.

Collaborate with University Police and OCP by providing communication support and assistance during incidents or emergencies.

Maintain consistent communication with university police and professional staff as needed.

Complete and maintain accurate daily shift logs, including incident reports and operational updates, in accordance with Clery Act reporting requirements.

Ensure all incidents and events are properly documented and securely recorded for future reference.

3. Customer Service

Provide professional and courteous assistance to residents, student staff members, and guests.

Address questions, concerns, and requests in a timely and respectful manner.

Communicate policies and procedures clearly and effectively.

Assist students and guests with concerns, emergencies, and general support.

Support after-hours communication between residents and university resources.

Perform additional tasks as assigned to support the safety and operations of Housing & Residence Life.

4.. Policy Enforcement

Enforce/report university policies, including the Student Code of Conduct and Residence Hall policies.

Address/ report violations appropriately and document incidents accurately.

Support a community environment that promotes accountability and safety.

5. Professional Expectations:

Residence Hall Night Security staff are expected to uphold the highest standards of professionalism while representing Housing & Residence Life and the university.

The following expectations are essential to maintaining a safe, respectful, and professional environment:

1. Professional Appearance: Staff are expected to maintain a neat, clean, and professional appearance at all times while on duty. University-affiliated attire (MSUB apparel) is strongly encouraged to promote visibility and institutional pride.

2. Identification: Staff must wear their assigned name badge while on duty to ensure clear identification and approachability.

3. Professional Communication: Staff are expected to communicate in a respectful and professional manner at all times. The use of appropriate titles and names is required; informal or overly familiar references (nicknames) should be avoided.

4. Appropriate Use of Technology: Personal devices, including gaming systems, personal laptops, or other non-work-related technology, should not be used during work hours. All necessary equipment to perform job duties will be provided.

5. Social Media & Communication Boundaries: Staff should maintain appropriate professional boundaries by avoiding social media interactions, personal texting, or informal communication with residents and the MSUB student body as a whole. Communication with student staff should occur through official channels, such as the duty phone, unless otherwise directed.

6. Focus & Engagement: Staff are expected to remain attentive, engaged, and ready to respond to resident needs, security concerns, and emergencies throughout their shift.

7. Confidentiality: Maintaining confidentiality is essential to this role and critical to ensuring the safety and trust of both residents and staff. Sensitive information encountered in the course of duties must not be shared or discussed outside of appropriate professional channels. Any breach of confidentiality is considered a violation of the expectations of this position and may result in disciplinary action.

8. Professional Conduct: Staff must demonstrate sound judgment, integrity, and accountability in all interactions and responsibilities, contributing to a safe and inclusive residential community.

Required Qualifications – Experience, Education, Knowledge & Skills

The physical demands described below are representative of those required to successfully perform the essential functions of this position:

1. Ability to move quickly between locations, including from entry points to front desk areas, to meet operational and customer service needs.

2. Willingness and ability to adjust work hours, when necessary, to ensure adequate safety and security coverage.

3. Ability to remain in a lobby or front desk environment for extended periods while maintaining awareness of surroundings.

4. Ability to multitask effectively, including monitoring security cameras, assisting residents and guests, and responding to incoming requests simultaneously.

5. Ability to communicate and interact professionally in situations may involve distressed, upset, or potentially confrontational individuals.

6. Ability to maintain focus, composure, and situational awareness in a dynamic and occasionally high-stress work environment.

REASONABLE ACCOMODATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Preferred Qualifications - Experience, Education, and Knowledge and Skills:

Education Preferred:

Combination of education and experience – which could provide necessary knowledge and skills related to the position

Experience Preferred:

Familiarity with campus safety procedures and reporting requirements.

PLEASE APPLY HERE