Customer Service Representative

Transitional Marketing — Billings, MT

No two days look the same here. One hour you're sourcing branded apparel for a new client, the next you're coordinating a large run print job — if you like variety and hate being bored at work, keep reading.

About Us

Transitional Marketing is a full-service print brokerage specializing in in-hands marketing: printing, promotional products, printed apparel, and large format printing. We're relationship-driven — our clients trust us because we get it right and follow through. We're a close-knit team, and we're looking for someone who fits that environment as much as they fit the role. We're also a growing business, and we're looking for people who want to grow right along with us.

The Role

We're hiring a Customer Service Representative to process client orders and help maintain relationships with both existing and new clients. This is a client-facing, detail-heavy role that sits at the center of how our clients experience Transitional Marketing day to day.

What You'll Do

- Process and manage client orders from intake through fulfillment

- Serve as a consistent point of contact for existing clients, building and maintaining trust

- Support new client onboarding and help grow those relationships over time

- Coordinate with vendors and internal team members to keep orders on track and on time

- Troubleshoot order issues and find solutions — proactively, not just when asked

- Learn our product lines (promotional products, apparel, large format, printing) well enough to speak to them confidently with clients

- Maintain accurate records of client communications, orders, and preferences

What We're Looking For

- 2+ years of customer service experience preferred

- Comfortable learning new systems and product knowledge — this industry has a learning curve, and we need someone who leans into it

- Takes initiative rather than waiting to be told what to do next

- Strong problem-solving skills; can think through an issue and get to a solution efficiently

- Excellent communication skills, both with clients and internally

- Organized and able to manage multiple orders/clients at once without dropping details

- A team player who works well in a close, collaborative office environment

- Genuine care for client relationships — this isn't a transactional role

- Must be able to lift 50 lbs

- Working understanding of Adobe Suite and Microsoft Office

- Comfortable communicating in person, over the phone, and via email

- This is a full-time, in-office position

What You'll Get

- Starting wage is $18 per hour; pay can be negotiated depending on experience

- A tight-knit, supportive team environment

- The chance to grow with a business that's actively investing in its people and client relationships

Schedule & Benefits

- Full-time, Monday–Friday, 8:00 AM–5:00 PM

- 401(k) available after 1 year of employment

- Health insurance stipend available after probationary period

- PTO available after probationary period

Equal Opportunity

Transitional Marketing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status.

How to Apply

Send your resume to Kayla at Office@transmarmt.com. Include the word "print" somewhere in your subject line.