PRIMARY FUNCTION:
To ensure the accuracy of our membership data in the organization’s program software.  Build memberships, groups, reports, and financial plans; maintain membership and staff records; update parent portal for remote registration and parent communication; maintain the front desk/entry area, train front desk support staff, support VPs and Club Directors with membership reporting, greet and direct visitors.
 
KEY ROLES (Essential Job Responsibilities):
 
Value Driven Leadership
Purse GREATness

• Responsible for regularly running reports to ensure accuracy of membership data.
• Answers telephones, providing general information, referring callers to other staff or taking messages as necessary.

 
Make an Individual Impact

• Manages Front Desk responsibilities, greeting all members and visitors and maintaining attendance and visitor logs.
• Responsible for maintaining positive relationships with parents/guardians.

 
Build Safe Kids & Clubs

• Manages Membership Management System including training, enrollment, data entry, and accuracy of data.
• Maintains electronic and hard copy filing systems, making sure they are accurate and timely and facilitate easy retrieval of information.
• Maintain members safety.

 
ADDITIONAL RESPONSIBILITIES:
 

• Provide additional support in the Club, directing and supervising members.
• Responsible for making sure all areas are clean and safe in the club by ensuring members are not abusing equipment, eating food, drinking, or chewing gum during activities.
• Administer first aid when needed.
• Responsible for area cleaning, or other cleaning that Unit Director assigns.

• Recommend requisitions, as necessary for the efficient and effective running of all front desk stations.
• Recommend modifications to maintain progress and respond to the changing needs of our organization.

• Organize and participate in special programs and/or events as needed.
• Serve as an active member of the Club’s Staff Advisory Committee
• Assume other duties as assigned

 
RELATIONSHIPS:
 
Internal: Maintain close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; and instruct.
 
External: Maintain contact with external IT providers to assist in resolving problems.
 
SKILLS/KNOWLEDGE REQUIRED:

• High School Diploma or GED
• Prior customer service experience (computers, software, phone, data management)
• Ability to communicate effectively with members, families, staff, volunteers and community - in person, over the phone, and through email
• Ability to use Microsoft Word & Excel; ability to maintain organized electronic files
• Ability to adjust to a fast pace of work, think on your feet and use common sense
• Ability to work independently and in a team-oriented environment
• Excellent problem-solving skills and attention to detail

 
SKILLS/KNOWLEDGE PREFERRED:

• Familiarity with Salesforce platform
• Prior experience in youth development, education, or recreation