Call Center Legal Intake Representative

Posted: 11/15/2022

Call Center Legal Intake Representative

Billings, MT


Reciprocity Industries, LLC is seeking dedicated, detail-oriented individuals with the hearts of salespeople and dynamic communication skills. Our call center agents are both the face and motor of our company---they are responsible for creating a welcoming environment through top-notch customer service skills and communication, and they drive our company’s momentum by continually seeking to improve personal performance and customer experience. 

Our ideal candidate is not just a great salesperson, but a caring individual who can anticipate customer needs. A great call center agent knows how to close a deal and effectively communicate with clients, but they always keep respect and concern for the clients as their primary focus. Call center agents are expected to operate successfully in a technologically centered, fast-paced environment that requires focused data entry, time management, and collaboration with fellow call center agents. 

Position: 

  • Full Time or Part Time shifts available 
  • Up to $16 per hour DOE, with the opportunity for a salary increase after 90 days
  • Hiring all shifts, days, nights, and weekends. 
  • Flexible Schedules available with 3-day weekends if desired 

Responsibilities: 

  • Obtain client information by answering telephone calls, interviewing clients, and verifying information via messaging and phone intake. 
  • Determine client eligibility by comparing client information to set lists of requirements. 
  • Inform clients through effectively explaining procedures, answering questions, and providing additional directions or resources. 
  • Maintain and improve quality results by adhering to company standards and guidelines; recommends how to improve procedures to maintain quality and client experience. 
  • Study new campaign requirements and participate in educational opportunities to continually grow in campaign knowledge. 
  • Accomplish organization missions by assisting clients with contracts and being willing and available to assist clients’ needs. 
  • Effectively communicate the company’s visions and goals to clients. Reassure and communicate effectively with clients throughout information gathering process to ensure client satisfaction. 

Qualifications and Skills:

  • at least 2 years of sales and/or customer service experience 
  • [1] Eighteen 18 years of age or older on or before hire date 
  • Excellent written and verbal communication skills 
  • Superior interpersonal and customer service skills 
  • Technologically savvy in using phone communication, Facebook Messenger, e-mail, and database maintenance. 
  • Skilled in data entry and pays close attention to detail 
  • Reliability to work as scheduled and meet company goals and requirements Ability to multitask and maintain professionalism in a fast-paced environment. 

Benefits: 

  • Engaging, personable work environment 
  • Gift Card Rewards 
  • Full time position 
  • Paid time off and paid holidays after 90 days probationary period 
  • 401(k) matching 
  • Health, Dental, and Vision insurance after 90 days of employment 

About Reciprocity Industries, LLC. 

Located on the West End of Billings, which was named one of 2019’s “Best Places to Live”, Reciprocity Industries provides software development and business solutions to clients locally and around the world. Our mission is to effectively problem-solve for clients and meet their business goals, so our team strives to continually meet and exceed that mission through individual and team growth. We sub-specialize in providing call center and legal marketing solutions to law firms across the United States, managing attorneys’ case intakes so clients are matched with the best attorneys to meet their specific case needs. Visit us at reciprocityind.com.