In this dynamic, engaging, and timely session with bestselling author Tony Rubleski you will discover: · The key characteristics of today’s customer that you must know · 5 simple, yet highly effective ways to improve your own customer service · Good and bad customer service examples and the powerful lessons they leave · Proven and effective ways to stay in touch with your best clients · Why it takes years to earn trust and only seconds to lose it · The #1 sin you must avoid in your marketing that directly impacts the customer experience Tony Rubleski, President of Mind Capture Group, helps businesses, sales professionals and entrepreneurs move beyond ordinary marketing to a much higher level of bonding with clients. He has over 10 years experience in the direct selling and advertising fields and has worked with a diverse client list. His book titles, “MIND CAPTURE: How to Generate New & Repeat Business In The Age of Advertising Overload” has been feature in Bottom Line personal magazine, The Detroit Free Press and the FOX Television news network. Mind Capture Customer Service is sponsored by Beartooth Harley Davidson/Buell, Kelly Services, Inc and Living Large Larry, The Billings Morning News on newstalk 95.5.